Refund Policy
Effective Date: April 10, 2025
At Xoier, we strive to deliver high-quality services and ensure our clients are satisfied with the results. This Refund Policy outlines the conditions under which refunds may be provided for our services.
By using our services, you agree to this Refund Policy in full.
1. General Policy
Due to the nature of our business, which involves custom software development, digital marketing, and web solutions, refunds are not guaranteed once work has commenced. However, we assess refund requests on a case-by-case basis to ensure fairness and transparency.
2. Eligibility for Refunds
You may be eligible for a refund if:
A payment was made by mistake or duplicate
A project was not started and you request a cancellation within 7 days of payment
We are unable to deliver the service as agreed due to internal constraints
3. Non-Refundable Situations
Refunds will not be issued under the following circumstances:
You change your mind after work has started
You fail to provide necessary information, content, or feedback for the project to progress
Delays or dissatisfaction caused by third-party services or technologies
The work has been delivered as per the approved scope, and you later decide not to use it
Services that have been partially or fully completed
4. Partial Refunds
In cases where a project is canceled midway by mutual agreement, we may offer a partial refund based on:
The amount of work already completed
Resources allocated and time invested
Expenses incurred on your behalf (e.g., domain, plugin, or software purchases)
5. Refund Request Process
To request a refund, please email us at [email protected] with the following details:
Your full name and company name (if applicable)
Invoice or transaction ID
Reason for the refund request
Supporting evidence or documentation, if needed
We aim to respond to all refund requests within 5–7 business days.
6. Payment Method & Timeline
If approved, refunds will be issued through the original method of payment. Please allow 7–14 business days for the funds to appear in your account, depending on your bank or payment processor.
7. Dispute Resolution
If you are unhappy with the service or outcome, we encourage you to contact us first. We are committed to resolving issues amicably before they escalate to disputes or chargebacks.
8. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be reflected on this page with an updated effective date. Your continued use of our services after any modifications indicates your acceptance of the updated terms.
9. Contact
For any questions related to refunds or billing, please contact:
📧 Email: [email protected]
🌐 Website: https://xoier.com
